Data Deletion
You can request deletion of your Cardora account and personal data at any time.
How to request deletion
- Email support@cardora.ph from the email address linked to your Cardora account.
- Use the subject line:
[Data Deletion] Account & data deletion request. - Include your account email and username so we can verify identity.
- We'll confirm the request and process it within a reasonable timeframe.
What gets deleted
- Your account profile (display name, avatar, bio, preferences).
- Your active listings, drafts, watchlist, portfolio entries, and saved searches.
- Your messages, where allowed by safety and fraud-prevention obligations.
- Push notification tokens linked to your account.
What may be retained
For fraud prevention, dispute history, legal, or security reasons, limited records may be retained — including transaction history, moderation actions, abuse reports, and verification audit data. These are stored securely and not used for marketing.
Processing time
We aim to acknowledge requests within a few business days and complete deletion within a reasonable period afterward, subject to the retention exceptions above.